We stand by the quality of our products. However, if you are not satisfied, our return process is simple.

• Return Eligibility: Items must be returned within 14 days of receipt. Products must be unused, in their original condition, and with all tags attached.
• Non-Returnable Items: Personalized or custom-made items cannot be returned unless defective.
• Process:
• Refunds: Refunds will be processed within 5-7 business days after receiving the returned item.

Note: Return shipping costs are the responsibility of the customer unless the item is faulty.

Touch Leather is committed to maintaining transparency and integrity in all operations.

• Intellectual Property: All designs, logos, and content on our website are the property of Touch Leather and may not be used without permission.
• Product Variation: As all products are handcrafted, slight variations in color, texture, and design are expected and add to the uniqueness of each item.
• Liability: Touch Leather is not liable for any damages or losses arising from improper use of our products.
• Privacy Policy: We respect your privacy and ensure that your personal data is handled securely. Please refer to our Privacy Policy for details.

1. Do you offer customization?
Yes, we offer embossing and custom initials on selected products. Additional charges may apply.

2. Can I cancel my order?
Orders can be canceled within 12 hours of placement. Custom orders cannot be canceled once production has begun.

3. What if my product is damaged upon arrival?
Contact us immediately at info@touchleather.co with photos of the product. We will arrange for a replacement or refund.

4. How do I care for my leather products?
Keep your leather items away from direct sunlight and moisture. Use a dry cloth and leather conditioner to maintain the quality.

5. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by region.

For any further questions, please reach out to our customer support team. We are here to help!