SHIPPING AND HANDLING

All orders will be dispatched from our warehouse within 1 business day after receiving confirmation from the customer on order details through WhatsApp. Please note that during peak periods, dispatch times may be subject to change.

Touch Leather is not responsible for delays or items sent to invalid or incorrect addresses. We are unable to provide refunds for items still in transit. Complimentary replacements will be provided for items reported lost by the shipping courier or postal service representatives.

Touch Leather is not liable for items sent to an incorrect address provided by the customer, for items where taxes and duties remain unpaid, or for unclaimed items at the scheduled delivery time and address.

Customers may return their product using our free returns service only if the product is defective. If you believe your order contains defective items, contact us at info@touchleather.co within 7 days of delivery, including photographic evidence to support the claim. Customers may be responsible for postage or customs fees during the return process, depending on Touch Leather's discretion.

If a package is returned or rejected, customers must email info@touchleather.co to arrange redelivery and may be liable for postage costs.

Some postal services may leave your package at your door, porch, or mailbox. Touch Leather is not responsible for theft or damage to parcels left at unattended addresses.

Our Customer Care team will assist as much as possible to trace a missing parcel, but it is the customer’s responsibility to follow up with their local carrier.

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TAXES, DUTIES, AND CUSTOMS FEES

Taxes or duties may be applied by customs upon or after delivery of your order. These charges are not included in the original shipping cost and cannot be paid or reimbursed by Touch Leather. By default, all orders are shipped as DDU (Delivery Duties Unpaid). Customers are responsible for any applicable import duties and taxes.

Failure to pay customs fees may result in the order being abandoned or destroyed, for which Touch Leather cannot provide reimbursement. Customers should contact the relevant customs office to determine if such charges apply.

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EXCHANGE POLICY

Touch Leather allows product exchanges only if the product is deemed defective. Customers must contact info@touchleather.co with a photo of the defective product and a detailed description of the issue. The availability of exchanges is at the discretion of Touch Leather management.

Customers may use our free returns service only for defective products. To request a return, email info@touchleather.co within 7 days of delivery with photographic evidence of the defect.

Touch Leather does not accept returns, refunds, or exchanges for monogrammed or personalized products unless the item is defective. Monogrammed or personalized products cannot be returned or exchanged due to a change of mind.

Customers are responsible for postage or customs fees involved in the returns process.

To qualify for a return, items must be unused, in their original condition, and in the original packaging.

If your product is faulty or damaged during transit, Touch Leather will repair or replace the product free of charge. Items damaged due to normal wear and tear are not considered defective.

For return requests, please email info@touchleather.co with your order number.